Feedback Management Procedure

Our services

• Animals and pets
  • Lost and wandering pets
  • Pet registration
    • Animal infringement notices
    • Keeping extra animals
    • Pet registration fees
    • Register my pet or renew registration
  • Looking after your pet
    • After hours animal care
    • Animals, extreme heat and emergencies
    • Keeping a cat in Knox
    • Keeping a dog in Knox
    • Pet foster carers
  • Problems with animals
    • Barking dog complaints
    • Dog attacks
    • Nuisance cat complaints
    • Pest animals and insects
    • Pest infestations
• Bins, rubbish and recycling
  • Bin fees
  • Bin inspection program
  • Bin services
  • Business waste and recycling
  • Charities and donation bins
  • Detox Your Home
  • E-waste (electronic waste)
  • Green waste and composting
    • Compost and food waste
    • Green waste collection
  • Hard rubbish collection
  • Household rubbish bin collection
  • Knox Transfer Station and Recycling Facility
  • Litter and dumped rubbish
  • Recycling bin collection
  • Reduce your environmental impact
  • Skip bin permits
  • Where your rubbish, recycling and green waste goes
• Building and planning
  • Building and planning fees
    • Building fees
    • Planning Fees
  • Do I need a building or planning permit?
  • Planning services and permits
    • Advertising a planning application
    • Amend a planning permit
    • Appealing a planning permit decision at VCAT
    • Extend a planning permit
    • Find a planning file
    • How to apply for a planning permit
    • Lysterfield Quarries
    • Multi-unit developments
    • Objecting to a planning application
    • Permit condition plans
    • Planning applications available for public view
    • Planning applications for 621 Burwood Highway
    • Planning enforcement
    • Pre-application advice
    • Subdivision
    • Sustainable design assessment
    • Tree removal and pruning
    • VicSmart for planning permit applications
    • Written planning advice
  • Building services and permits
    • Advice for owner-builders
    • Asbestos
    • Asset protection fee - Building Works Site Protection
    • Balustrades
    • Building File Search Request
    • Building and planning information request
    • Building in bushfire prone areas
    • Essential Safety Measures (ESM)
    • Front and boundary fencing
    • How to apply for a building permit
    • Occupancy permit and certificate of final inspection
    • Place of public entertainment permits
    • Private building surveyor lodgements
    • Property Information Certificate (Sale of Properties)
    • Protecting neighbouring properties
    • Rainwater tanks
    • Report and consent applications
    • Septic tank applications
    • Shipping Containers
    • Smoke alarm requirements
    • Swimming pools and spas
    • Termites and termite areas
  • Land use planning
    • About land use planning
    • Completed planning scheme amendments
      • Changes to Knox residential zones Amendment GC172
      • Waterford Valley Residential Aged Care Facility (Amendment C176knox)
    • Current planning scheme amendments
      • Boronia Renewal Project
      • Knox Municipal Development Contributions Plan (Amendment C186knox)
      • Norvel Estate Rezoning and Planning Permit Application (Amendment C184knox)
      • Review of Rowville Low Density Residential Zone and adjoining land (Amendment C189knox)
      • Rezoning of Council surplus assets (Amendment C174knox)
    • Kingston Links Golf Course, Rowville (Amendment C142knox)
    • Policies and strategies - commercial
      • Bayswater 2020: Activity Centre Structure Plan
      • Boronia Structure Plan 2006
      • Ferntree Gully Village Structure Plan (Amendment C129knox)
      • Knox Central Structure Plan (Amendment C149)
      • The Basin and Alchester Village Built Form Guidelines (Amendment C137knox)
      • The Rowville Plan (Amendment C131)
      • Upper Gully Strategy Plan (Amendment C162knox and C141knox)
    • Policies and strategies – in progress
      • Bayswater Renewal Strategy
      • Knox Green Areas and Rural Strategy (GARS)
    • Policies and strategies – residential, environment and employment
      • Knox Housing Strategy (Amendment 131knox)
      • Land for Business Plan (Amendment C164)
      • Sites of biological significance (Amendment C049)
    • Proposal to sell and exchange Council land
    • Reference documents
    • Residential development reports
    • Social housing in Knox
    • Victorian Government Initiatives
      • 609-621 Burwood Highway (Amendment C160knox)
      • Boronia Heights College (Amendment C163knox)
      • State Basketball Centre Redevelopment (Amendment C190knox)
      • Wantirna Health Precinct Masterplan
      • Wantirna Heights School (Amendment C165knox)
• Business support and permits
  • Accessible businesses
  • Animal businesses
    • Register a domestic animal business
  • Filming approval in Knox
  • Knox Business Directory
  • Real estate advertising
  • Start or expand a Knox business
  • Street trading and outdoor dining
  • Boarding houses and shared accommodation
    • Accommodation businesses
    • Register a prescribed accommodation business
  • Food businesses
    • Food business registration fees and charges
    • Food safety
    • Managing gastroenteritis (gastro) outbreaks
    • Register a food business
  • Health, fitness and beauty businesses
    • Personal training permits
    • Register a health and beauty business
• Children, family and community services
  • Children and families
    • Acceptance and Refusal of Authorisations Procedure
    • Administration of First Aid Procedure 
    • Administration of Medication Procedure
    • Anaphylaxis Management Procedure
    • Asthma Management Procedure
    • Child Safe Policy
    • Children and Family Centres - Wantirna South and Bayswater
    • Code of Conduct
    • Delivery and Collection of Children Procedure
    • Determining the Nominated Supervisor and Responsible Person Present Procedure
    • Emergency Management Policy and Procedure 
    • Excursions, Incursions, Routine Outings and Service Events Procedure
    • Family & Children's Services Policies and Procedures
    • Feedback Management Procedure
    • Fees and Fee Payment Policy and Procedures
    • Funded Kindergarten Policy
    • Funded Kindergarten Registration and Enrolment Procedure
    • Governance and Management of the Service Procedure
    • Hygiene and Infectious Disease Procedure
    • Immunisations
      • Flu vaccinations at Knox
      • Immunisation in Knox
      • Immunisation records
    • Incident, Injury, Trauma and Illness Procedure
    • Late Pick Up of Children Procedure
    • Maternal and Child Health Services
      • Appointments with your Maternal and Child Health Service
      • COVID-19 requirements for Maternal Child Health appointments
      • Maternal and Child Health Programs
      • Maternal and Child Health Service
    • Nutrition, Oral Health, Beverages and Dietary Requirements Procedure
    • Participation of Volunteers and Students procedure
    • Playgroups
    • Providing a Child Safe Environment Procedure
    • Sleep and Rest Procedure
    • Use of Photographs and Digital Media Procedure
    • Water Safety Procedure
    • Kindergarten
      • Additional support
      • Find a kindergarten
      • Groups and sessions 2022 and 2023
      • Kindergarten in Knox
      • Knox Council kindergarten fees
      • Other providers of funded kindergarten in Knox
      • Parent groups
      • Registering for Council kindergarten
  • Learning and training in Knox
  • Mental health and wellbeing
  • Youth and teenagers
    • Information for parents and youth workers
      • ConnectUs Youth Service Directory
      • Cyber safety
      • Engage workshops and programs
      • Immunisation at secondary school
      • Knox City Council Youth Charter
      • Knox Schools Expo
      • Knox Youth Service Providers Network
      • Parent information sessions
      • School Focused Youth Service
      • Youth Resilience Survey
      • Youth services guide
    • Youth services
      • FReeZA Committee - Knox Live
      • Knox Youth Clinic
      • Knox Youth Film Festival – Green Foot Flicks
      • L2P Learner Driver Mentor Program
      • LGBTIQ+ Young People
      • Online exhibitions, tours and events
      • Young Parents Group
      • Youth Information Centre
      • Youth Services Counselling
      • Youth Services Counselling
  • Seniors and over 55s
    • Bright Ideas Network
    • Community transport and outings
    • Home services
      • Food services
      • Help at home - Domestic Assistance Services
      • Home Modifications
      • Home maintenance
      • Housing support
      • Shopping assistance
    • In-home services for people under 65
    • Services for 65 years and over
    • Tackling ageism
    • Health services
      • Flexible respite
      • Occupational therapy
      • Personal care services
      • Social Support
    • Activities
      • Knox Over 55s Zest4Life
      • Knox Seniors Festival
      • Seniors clubs and Learn Local centres
  • Disability and accessibility
    • Access keys
    • Accessible playgrounds and toilets
    • Dementia Advisory Group
    • Guide to disability and aged services
    • Living with disability in Knox
    • National Disability Insurance Scheme (NDIS) and Disability Leadership Program
  • Emergency and housing support
    • Community and Welfare Relief Service Providers
    • Counselling and emergency relief
    • Eastern Affordable Housing Alliance
    • Family violence support
    • Homelessness information and support
    • Knox Emergency Relief Network
• Gardens, environment and sustainability
  • Burning off
  • Energy efficiency and greenhouse emissions
  • Energy saving advice
  • Knox Green Streets Policy
  • Sites of Biological Significance Study
  • Solar Savers Program
  • Solar bench
  • Trees, plants and gardens
    • Gardens for Harvest
    • Gardens for Wildlife
    • Maintaining our street trees
    • Managing environmental weeds
    • Street tree pruning
    • Street trees of Knox
  • Use and care of bushland reserves
  • Water conservation
  • Wildlife in Knox
• Libraries, venues and facilities
  • Find a venue or facility for hire
    • Community halls for hire
    • Guide to hiring a community venue
    • Carrington Park Leisure Centre - Venue and facility hire
    • Ferntree Gully Community Arts Centre Venue Hire
    • Knox Community Arts Centre Venue Hire
    • Rowville Community Centre - Venue and facility hire
  • Libraries in Knox
  • Ferntree Gully Cemetery
    • Ferntree Gully Cemetery Trust
    • Ferntree Gully Cemetery fees
    • Ferntree Gully Cemetery information
• Parking and transport
  • Disability parking permits
  • Long and heavy vehicle parking permit
  • Parking rules and infringements
  • School crossings and supervisors
  • Transport
    • Transport advocacy
    • Transport education
    • Walking in Knox
• Rates
  • About your rates
  • Rates payment plan
  • Pay your rates
  • Pensioner rate concession and rebates
  • How we calculate your rates
  • How your property is valued
  • Fire Services Property Levy (FSPL)
• Roads, streets, footpaths and drains
  • Council Reserve Access Permit
  • Engineering Guidelines for Development
  • Nature strips
  • Overhanging tree branches
  • Responsibility for roads
  • Retrofitting of Additional On-street Parking Infrastructure Policy
  • Road and street maintenance
  • Safe footpaths
  • Standard drawings
  • Stormwater drainage and services
    • Responsibility for stormwater and drainage
    • Stormwater Information Report
    • Stormwater reports or requests
  • Unsightly properties
  • Working in Road Reserves
  • Special Rates and Charges for Contributory Schemes
• Safety and emergencies
  • Emergencies
    • Coping with traumatic events
    • Emergency alerts
    • Emergency management planning
    • Fire and fire management
    • Power failure
    • Preparing for an emergency
    • Smoke and toxic air
    • Storms and floods
  • Extreme heat and hot weather
  • Food complaints
  • Graffiti
  • Noise pollution
  • Short term support service
  • Syringes and needles
  • Tobacco-related complaints
  • Water pollution complaints
  • Wood heaters and open fireplaces
  •  COVID-19 information
    • COVID-19 dashboard
• Sports, parks, playgrounds and reserves
  • Book a recreation or sporting facility
  • Find parks, playgrounds and reserves
    • Bushland Reserves in Knox
    • Dog Play Park
    • Find your local playground
    • Knox Nature Discovery Passport
    • Knox bushland discovery tours
    • Parks and reserves
    • Playgrounds in Knox
    • Tim Neville Arboretum
  • Report playground damage
  • Request park maintenance
  • Sports and leisure
    • Cycling
    • Outdoor gym equipment in Knox
    • Recreation and sporting facilities in Knox
      • Carrington Park Leisure Centre
      • Knox Basketball Stadium
      • Knox Leisureworks
      • Knox Park Athletics Centre
      • Knox Regional Netball Centre
      • Knox Regional Sports Park
      • Knox Skate and BMX Park
      • Lewis Park Skate and BMX Facility
      • Rowville Community Centre activities
      • Rowville Community Centre
      • Waterford Valley Golf Course
    • Sport and leisure planning
    • Supporting women's fitness - This Girl Can
    • Information for sporting clubs
      • Education and development for clubs
      • Knox Sport and Leisure Awards
      • Support for sporting clubs
      • Supporting gender equity in sport