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Complaints and Feedback Procedure

This procedure outlines our approach to complaints and feedback on Early Years Services. 

About the procedure

We value your feedback on Early Years Services. 

This document provides guidance to parents, carers and families on:

  • how to provide feedback
  • how to make a complaint
  • resolution processes.

This document provides guidance to educators, maternal child health nurses and staff on:

  • managing complaints
  • documenting and investigating complaints
  • resolving complaints.

View Complaints and Feedback Procedure

 

Need help?

Contact us and we will get back to you.

Or call our Customer Service team on 9298 8000

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