Early Years Services Feedback Management Procedure

Our services

• Animals and pets
  • Lost and wandering pets
  • Pet registration
    • Animal infringement notices
    • Keeping extra animals
    • Pet registration fees
    • Register my pet or renew registration
  • Looking after your pet
    • After hours animal care
    • Animals, extreme heat and emergencies
    • Keeping a cat in Knox
    • Keeping a dog in Knox
    • Pet foster carers
    • Surrendering your pet
  • Problems with animals
    • Barking dog complaints
    • Dog attacks
    • Nuisance cat complaints
    • Pest animals and insects
    • Pest infestations
• Bins, rubbish and recycling
  • A to Z rubbish and recycling guide
  • Bin fees
  • Bin inspection program
  • Bin services
  • Bundled branch collection
  • Business waste and recycling
  • Changes to bin colours
  • Charities and donation bins
  • Composting
  • Detox Your Home
  • E-waste (electronic waste)
  • Find my bin days
  • Food and garden bin collection
  • Hard rubbish collection
  • Household rubbish bin collection
  • Knox Transfer Station and Recycling Facility
  • Litter and dumped rubbish
  • Recycling bin collection
  • Reduce your environmental impact
  • Skip bin permits
  • Where your rubbish, recycling and green waste goes
• Building and planning
  • Asset Protection
    • Asset protection fee - Building Works Site Protection
  • Building and planning fees
    • Building fees
    • Planning Fees
  • Do I need a permit?
    • Do I need a building permit?
    • Do I need a planning permit?
  • Planning
    • 1161 Burwood Highway
    • Guidelines for design and construction
    • Land and development
      • Multi-unit developments
      • Subdivision
      • Tree removal and pruning
    • Lysterfield Quarries
    • Planning applications for 621 Burwood Highway
    • Planning investigation & compliance
    • Planning permit process
      • Advertising & objecting to a planning application
      • Amend or extend a planning permit
      • Amend your planning application
      • Making a planning permit decision
      • Prepare your planning application
      • Submit your planning application
    • Talk to a planner
    • View & request planning files
  • Building
    • Advice for owner-builders
    • Building enforcement and safety
      • Essential Safety Measures (ESM)
    • Building lodgements & permit breaches
    • Building permits and approvals
      • Amend or extend a building permit
      • Building permit process
      • Occupancy permit and certificate of final inspection
      • Property Information Requests
      • Report and consent
    • Place of public entertainment permits
    • Swimming pools and spas
      • Building permits for pools & spas
      • Relocatable pools and spas
      • Swimming pools and spas register
    • Talk to a building officer
    • Why choose us as your building surveyor
    • Your property improvements
      • Building safety & compliance guidelines
      • Front and boundary fencing
  • Urban strategy & planning
    • About land use planning
    • Completed planning scheme amendments
      • Changes to Knox residential zones Amendment GC172
      • Kingston Links Golf Course, Rowville (Amendment C142knox)
      • Knox Municipal Development Contributions Plan (Amendment C186knox)
      • Rezoning of Council surplus assets (Amendment C174knox)
      • Rezoning of land in Rowville (Amendment C189knox)
      • Waterford Valley Residential Aged Care Facility (Amendment C176knox)
    • Current planning scheme amendments
      • Boronia Renewal Project
      • EastLink Freeway Service Centres
      • Norvel Estate Rezoning and Planning Permit Application (Amendment C184knox)
    • Planning scheme review
    • Policies and strategies - commercial
      • Bayswater Renewal Strategy
      • Boronia Structure Plan 2006
      • Ferntree Gully Village Structure Plan (Amendment C129knox)
      • Knox Central Structure Plan (Amendment C149)
      • The Basin and Alchester Village Built Form Guidelines (Amendment C137knox)
      • The Rowville Plan (Amendment C131)
      • Upper Gully Strategy Plan (Amendment C162knox and C141knox)
    • Policies and strategies – in progress
    • Policies and strategies – residential, environment and employment
      • Knox Green Areas and Rural Strategy (GARS)
      • Knox Housing Strategy (Amendment 131knox)
      • Land for Business Plan (Amendment C164)
      • Sites of biological significance (Amendment C049)
    • Proposal to sell and exchange Council land
    • Reference documents
    • Residential development reports
    • Social housing in Knox
    • Victorian Government Initiatives
      • 609-621 Burwood Highway (Amendment C160knox)
      • Boronia Heights College (Amendment C163knox)
      • State Basketball Centre Redevelopment (Amendment C190knox)
      • Wantirna Health Precinct Masterplan
      • Wantirna Heights School (Amendment C165knox)
• Business support and permits
  • Accessible businesses
  • Animal businesses
    • Register a domestic animal business
  • Filming approval in Knox
  • Knox Business Directory
  • Real estate advertising
  • Shipping or Storage Container on Council land
  • Start or expand a Knox business
  • Street trading and outdoor dining
  • Boarding houses and shared accommodation
    • Accommodation businesses
    • Register a prescribed accommodation business
  • Food businesses
    • Food business registration fees and charges
    • Food safety
    • Managing gastroenteritis (gastro) outbreaks
    • Register a food business
  • Health, fitness and beauty businesses
    • Personal training permits
    • Register a health and beauty business
• Children, family and community services
  • Children and families
    • Acceptance and Refusal of Authorisations Procedure
    • Administration of First Aid Procedure 
    • Administration of Medication Procedure
    • Anaphylaxis Management Procedure
    • Asthma Management Procedure
    • Child Safe Policy
    • Child safety
    • Children and Family Centres - Wantirna South and Bayswater
    • Code of Conduct
    • Delivery and Collection of Children Procedure
    • Determining the Nominated Supervisor and Responsible Person Present Procedure
    • Early Years Services Feedback Management Procedure
    • Emergency Management Policy and Procedure 
    • Excursions, Incursions, Routine Outings and Service Events Procedure
    • Family and Children's Services policies and procedures
    • Fees and Charges Policy and Procedures
    • Funded Kindergarten Policy
    • Funded Kindergarten Registration and Enrolment Procedure
    • Governance and Management of the Service Procedure
    • Hygiene and Infectious Disease Procedure
    • Immunisations
      • Flu vaccinations at Knox
      • Immunisation in Knox
      • Immunisation records
    • Incident, Injury, Trauma and Illness Procedure
    • Late Pick Up of Children Procedure
    • Long day care
    • Maternal and Child Health Services
      • COVID-19 requirements for Maternal Child Health appointments
      • Key age and Stage (KAS) appointment information
      • Maternal and Child Health Programs
      • Maternal and child health services
    • Nutrition, Oral Health, Beverages and Dietary Requirements Procedure
    • Participation of Volunteers and Students procedure
    • Playgroups
    • Providing a Child Safe Environment Procedure
    • Sleep and Rest Procedure
    • Sun Protection Procedure
    • Use of Photographs and Digital Media Procedure
    • Water Safety Procedure
    • Kindergarten
      • Additional support
      • Find a kindergarten
      • Kindergarten in Knox
      • Kindergarten sessions
      • Register for kindergarten
  • Learning and training in Knox
  • Mental health and wellbeing
  • Support for carers
  • Youth and teenagers
    • Information for parents and youth workers
      • ConnectUs Youth Service Directory
      • Cyber safety
      • Engage workshops and programs
      • Immunisation at secondary school
      • Outer East Youth Service Providers Network
      • Parent information sessions
      • School Focused Youth Service
    • Knox Youth Summit
    • Youth Hive
    • Youth services
      • Knox Youth Clinic
      • L2P Learner Driver Mentor Program
      • LGBTIQ+ young people
      • Online exhibitions, tours and events
      • Young Parents Group
      • Youth Services Counselling
  • Seniors and over 55s
    • Alternative Transport Options Eastern Suburbs
    • Bright Ideas Network
    • Community transport and outings
    • Home services
      • Food services
      • Help at home - Domestic Assistance Services
      • Home Modifications
      • Home maintenance
      • Housing support
      • Shopping assistance
    • In-home services for people under 65
    • Intergenerational at Knox
    • Services for 65 years and over
    • Activities
      • Knox Over 55s Zest4Life
      • Knox Seniors Festival
      • Seniors clubs and Learn Local centres
  • Disability and accessibility
    • Access keys
    • Accessible playgrounds and toilets
    • Dementia in Knox
    • Living with disability in Knox
  • Emergency and housing support
    • Community and Welfare Relief Service Providers
    • Counselling and emergency relief
    • Eastern Affordable Housing Alliance
    • Family violence support
    • Homelessness information and support
    • Knox Emergency Relief Network
• Gardens, environment and sustainability
  • Burning off
  • Energy efficiency and greenhouse emissions
  • Knox Green Streets Policy
  • Quarry Lake water quality
  • Septic tank applications
  • Sites of Biological Significance Study
  • Solar Savers Program
  • Solar bench
  • Trees, plants and gardens
    • Gardens for Harvest
    • Gardens for Wildlife
    • Maintaining our street trees
    • Managing environmental weeds
    • Street tree pruning
    • Street trees of Knox
  • Use and care of bushland reserves
  • Water conservation
  • Wildlife in Knox
• Libraries, venues and facilities
  • Find a venue or facility for hire
    • Community halls for hire
    • Guide to hiring a community venue
    • Knox Regional Netball Centre - facility hire
    • Placemakers Workshop - venue hire
    • Carrington Park Leisure Centre - venue and facility hire
    • Ferntree Gully Community Arts Centre venue hire
    • Knox Community Arts Centre Venue Hire
    • Rowville Community Centre - Venue and facility hire
  • Libraries in Knox
  • Ferntree Gully Cemetery
    • Ferntree Gully Cemetery Trust
    • Ferntree Gully Cemetery fees
    • Ferntree Gully Cemetery information
• Parking and transport
  • Disability parking permits
  • Long and heavy vehicle parking permit
  • Parking rules and infringements
  • Residential street parking permits
  • School crossings and supervisors
  • Street parking sensors
  • Transport
    • Transport advocacy
    • Transport education
    • Walking in Knox
• Rates
  • About your rates
  • Land information certificates
  • Rates payment plan
  • Pay your rates
  • Pensioner rate concession rebates
  • How we calculate your rates
  • How we calculate your rates and value your property
• Roads, streets, footpaths and drains
  • Apply for a road opening permit
  • Council Reserve Access Permit
  • Engineering Guidelines for Development
  • Nature strips
  • Overhanging tree branches
  • Responsibility for roads
  • Retrofitting of Additional On-street Parking Infrastructure Policy
  • Road and street maintenance
  • Safe footpaths
  • Standard drawings
  • Stormwater drainage and services
    • Responsibility for stormwater and drainage
    • Stormwater Information Report
    • Stormwater reports or requests
  • Unsightly properties
  • Special Rates and Charges for Contributory Schemes
• Safety and emergencies
  • Emergencies
    • After an emergency
    • Coping with traumatic events
    • Emergency alerts
    • Emergency management planning
    • Fire and fire management
    • Power failure
    • Preparing for an emergency
    • Smoke and toxic air
    • Storms and floods
  • Extreme heat and hot weather
  • Food complaints
  • Graffiti
  • Noise pollution
  • Short term support service
  • Syringes and needles
  • Tobacco-related complaints
  • Water pollution complaints
  • Wood heaters and open fireplaces
  •  COVID-19 information
• Sports, parks, playgrounds and reserves
  • Book a recreation or sporting facility
  • Find parks, playgrounds and reserves
    • Bushland Reserves in Knox
    • Dog Play Park
    • Find your local playground
    • Knox Nature Discovery Passport
    • Knox bushland discovery tours
    • Koolunga Native Reserve
    • Parks and reserves
    • Playgrounds in Knox
    • Tim Neville Arboretum
    • Wantirna Recreation Reserve
  • Report playground damage
  • Request park maintenance
  • Sports and leisure
    • Cycling
    • Outdoor gym equipment in Knox
    • Recreation and sporting facilities in Knox
      • Carrington Park Leisure Centre
      • Knox Leisureworks
      • Knox Park Athletics Centre
      • Knox Regional Netball Centre
      • Knox Regional Sports Park
      • Knox Skate and BMX Park
      • Lewis Park Skate and BMX Facility
      • Rowville Community Centre
        • Rowville Community Centre activities
      • Tennis Courts
      • Waterford Valley Golf Course
    • Seniors Exercise Park
    • Sport and leisure planning
    • Supporting women's fitness - This Girl Can
    • Information for sporting clubs
      • Education and development for clubs
      • Knox Sport and Leisure Awards
      • Support for sporting clubs
      • Supporting gender equity in sport