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Wheelie Bin Services

To reduce the risk to our drivers through manual handling of bins, please place your bin for collection in a spot that won't be blocked by parked cars, such as the edge of your driveway.

When you take your bin to the kerb make sure you wash your hands before and after you bring it back in. If you take a bin out on behalf of others make sure you wear gloves and dispose of them appropriately. For more information please refer to the EPA website

Online requests will be actioned during opening hours.

Collection dates

Rubbish, recycling and green waste have different collection days.

Rubbish collection (Yellow lid bins)

Rubbish bins are collected every week.Find out your collection day

Recycling collection (Blue lid bins)

Recycling bins are collected every fortnight. To find out if your recycling is collected on Week 1 or Week 2, download the Collection Map.

Green garden waste (Red lid bins)

Green garden waste is collected every fortnight (on the alternate week to the recycling collection). To find out if your green waste is collected on Week 1 or Week 2, download the Collection Map.

Missed bin collection

If you put your bin out before 6am (before 5:30am for commercial services) on your collection day and it is not collected by 6pm that day, contact Knox City Council on 9298 8000 within 36 hours (1.5 business days) of your scheduled collection day.

If you have found a sticker on your bin or a notice in your letter box, follow the directions on the sticker or notice.

Order a new bin/additional or cancel a bin service

If you are the property owner or real estate agent, you can cancel your bin, order a new one or request an additional bin by completing the Residential Waste Bin Request Form and return it to Council.
Alternatively you may complete an online request for new and additional bins. Please use the PDF form for cancellations.

If you are a tenant and want to request a bin, the property owner or your real estate agent will need to request the bin online or complete a Residential Waste Bin Request Form to approve the additional fees.

Residential bin fees for 2020-2021

Council has a residential Waste Service Charge of $232 per annum that provides for the standard service of an 80 litre waste bin, 240 litre recycle bin, bundled and residents' own container green waste and booked hard waste service. This charge applies to all Residential properties in Knox that have access to Council's waste services. You can get larger bins or a second bin, but you will pay extra.

The below fees relate to the current financial year.

Bin type and size Extra cost
120 litre rubbish bin (instead of the standard 80 litre rubbish bin) $54
A second rubbish bin (can only be requested if you already have a 120 litre rubbish bin) $255
A second recycle bin $88
Optional green waste bin $109
A second green waste bin $109

For new residents, bins will be delivered based on the date listed on the request form.

Additional bins will be delivered within 4 business days from the date the request is raised.

Commercial Bin Fees

Please refer to our Commercial and Industrial waste page for more information about fees and collection.

Stolen bins

If your bin has been stolen, complete a Missing or stolen bin declaration.

A new bin will be delivered within 4 business days from the date we receive your declaration.

Use of Waste Collection Services Policy

Council adopted the Use of Waste Collection Services Policy which came into operation on 1 July 2020. It was adopted following an extensive review and consultative process.

The purpose of this policy is to:

  • Define the legal responsibilities of owners and occupiers of properties that use council supplied bins.
  • Define the way council supplied bins must be presented to be collected.
  • Reduce amenity issues and litter caused by poor presentation and use of council waste services.

This policy is to be used in conjunction with the Knox City Council Amenity Local Law, and Eligibility for use of Waste Collection Services provided by Knox City Council.

This policy applies to any residential or commercial premise that utilises the waste collection services provided by Knox City Council. This includes all landfill, recycle, green waste and hard waste services.

This policy does not apply to non-Council waste collection services. When a planning permit requires a Waste Management Plan it must be approved by Council. The services provided must comply with the Waste Management Plan.

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