Find the latest information about COVID-19 restrictions and Council services.

COVID-19 Information

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Here is the latest news on COVID-19 restrictions with resources and support available in our community.

Latest restrictions

Restrictions will be in place from 11:59pm Tuesday 27 July.

Face masks must be worn indoors and outdoors at all times (exemptions apply). Some restrictions also apply to businesses. Many businesses and venues can reopen with density limits, patron caps and COVID Marshalls in place to ensure visitors are checking in.

Visit the Victorian Government’s COVID-19 website for the latest updates

COVID-19 vaccinations

Vaccinations are important to reducing the risks of COVID-19.

Find more information on eligibility and vaccination centres.

Breaches of restrictions

You can report breaches of restrictions to Victoria Police's Assistance Line – phone 131 444.

Information on active cases

For the most recently available data on active cases by Local Government Area visit the Victorian Government’s COVID-19 website. 

Facility information

The following facilities are currently closed:

  • Knox Civic Centre Customer Service Counter

The following facilities will reopen in line with public health advice. Some service changes and restrictions may apply including density quotients or capacity limits:

  • Libraries
  • Community centres and neighbourhood houses including Knox Community Arts Centre, Ferntree Gully Arts Centre, Carrington Park Leisure Centre and Rowville Community Centre
  • Indoor recreation facilities including sports pavilions, Leisureworks and Knox Regional Netball Centre
  • Outdoor recreation facilities including Knox Park Athletics Centre, Waterford Valley Golf Course, and Lewis Park Skate Park
  • Knox BMX Park (weather conditions permitting; see Facebook page for latest updates)
  • Knox Transfer Station. Check website for details.

Council services

We have plans in place to prioritise the ongoing delivery of critical services for our most vulnerable residents. Some non-essential services may be reduced.

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Bin collections

Bin collections and our hard waste service are continuing as normal. To reduce the risk to our truck drivers from having to move bins, please put your bins out within easy reach, not behind parked cars or other obstructions. If in doubt, please put bins on your driveway. Do not place hard waste items out for collection if you are experiencing COVID symptoms.

Aged care services

Services to support older people to remain living independently at home, including meals on wheels, are continuing as normal. We are offering extra services during COVID-19 including shopping services and meals to those residents who would not normally require them. Shopping bus and on demand bus services have been increased to provide more transport options during COVID-19. Outings will resume but with limited numbers.

Childcare and kindergarten

Childcare and kindergartens are operating with increased cleaning and precautions in place to minimise the risk of spreading COVID-19. Families will be advised immediately if there is any change to this. All facilities are cleaned after each session and educators are emphasising good hygiene with children and families. If your child is unwell please keep them at home.

Maternal and child health

Appointments will proceed as booked, either in-person or over the phone. Additional cleaning, social distancing and PPE will be in place to protect families and staff. Please do not attend your appointment if you or a family member is unwell, awaiting COVID-19 test results or if you have been in contact with a confirmed case of COVID-19.

Please email mch@knox.vic.gov.au to reschedule your appointment.

First time parent groups and supported playgroups will continue online. All other activities have been cancelled. Enquiries can be emailed to mch@knox.vic.gov.au

Immunisations

Immunisation sessions are going ahead. All immunisations will take place at the Knox Civic Centre until further notice. Find out more about Immunisations in Knox.

Syringe disposal service

Our syringe container collection and disposal service is temporarily suspended. Please store your full containers in a safe place for disposal at a later date. If you require a new container urgently call 9298 8000.

General information

You may also find the following information useful: 

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Events and activities

We've cancelled all physical events and gatherings until further notice. Many of our events and activities have moved online.

View latest events and activities

Council meetings

Council meetings are being streamed live online only.

Watch meetings online 

Staying informed

This situation is moving quickly and often changes by the hour. We'll use every channel possible to keep people informed but ask the community to stay tuned to our Facebook page and website for the latest updates. You can also download the official government “Coronavirus Australia” app in the Apple App Store or Google Play, or join the WhatsApp channel on iOS or Android.

Looking out for each other

Please check on vulnerable family members and neighbours. Help make sure they are informed and check in with them to see if they need any assistance. Of course if you are unwell please stay away to avoid the risk of spreading the virus and phone instead of visiting.

Staying safe

Please take responsibility for your own safety and follow the instructions of the Victorian Government on hygiene, personal safety and travel. Seek medical help if required. The most reliable source of information is the Victorian Department of Health.

Free face masks

Reusable face masks are being made available to:

  • people living with chronic conditions
  • people who are experiencing homeless, living in public housing and crisis accommodation
  • people living with a disability
  • people using family violence and mental health services
  • people using drug and alcohol services
  • refugees
  • Aboriginal people

Order a reusable face mask

Household assistance – emergency relief packages

Victorians in mandatory self-isolation due to COVID-19 with no access to food and essential supplies can apply to receive emergency relief packages by calling Victoria’s dedicated Coronavirus hotline on 1800 675 398.

Food packages will include items such as long-life milk, pasta, cereal, canned vegetables and sugar. Personal care packages will also be distributed to eligible households and include soap, toothpaste and deodorant. Additional items may also be provided depending on the needs of the household, such as nappies or baby formula.

View COVID-19 Community and Welfare Relief Service Providers

Rates assistance

Council has a hardship policy for property owners in financial distress. 

For business

As a business, there may be additional support available or restrictions you need to consider:

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Help for business

Council's Economic Development Team has a range of resources to support local businesses to recover from the impacts of COVID-19. Visit knoxbiz.com.au for more information. 

For information about the Government's business assistance package, visit Business Victoria or call the business support hotline on 13 2215.

Restrictions on business

There are restrictions in place for some types of businesses to help slow the spread of COVID-19.

If you are distressed

Support is available if you are concerned about COVID-19 or are distressed because you are in quarantine or sick.

Learn more about Knox-area mental health and wellbeing services.

You can also access support at the Head to Health website for:

  • links to mental health online and phone support
  • resources and services that can help if you’re experiencing mental health concerns or trying to support someone else.

Information in other languages

Information about the current situation and keeping yourself safe is available in other languages.

Need help? 

Contact us and we will get back to you.

Or call our Customer Service team on 9298 8000

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