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Family violence support

Information on family violence and services to help if you or your family experience family violence.


About family violence

Family violence takes many forms and it occurs across all social groups in the community.

While physical violence may be the most visible, there are other forms of family violence. These include:

  • controlling behaviours (such as deciding who you can see or what you do)
  • stalking (such as monitoring your online activity, following you)
  • verbal abuse (such as put-downs, threats and intimidation)
  • physical assault (such as pushing, slapping, punching, choking)
  • sexual assault (such as manipulating or forcing you to do sexual things, even if you are married)
  • emotional abuse (such as weakening your self-esteem)
  • social abuse (such as isolating you from family and friends)
  • economic abuse (such as controlling access to money)
  • spiritual abuse (such as preventing you from practising your spiritual beliefs)
  • harming, or threats to harm, pets
  • threats or actually self-harming and saying you are responsible
  • spousal homicide.

If someone is violent, abusing and hurting you or your children, it is not your fault.

Support services at Knox

There are services that you can reach out to for advice or help.



Eastern Domestic Violence Service (EDVOS)

Services to support women and children (multilingual staff)

9259 4200 (9 am–8 pm)

Mon–Fri Sat (9 am–5 pm)

Eastern Access Community Health (EACH)

Family Violence Counselling and Education

1300 003 224

Eastern Centre Against Sexual Assault (ECASA)

For men, women, youth and children

9870 7330 (Office Hours)


If you would like the information translated, call:

Help for those who are deaf, hard of hearing and/or have speech impairment:

Family violence in Knox

Incidents of family violence in Knox continue to be above the eastern metropolitan average.

53 per cent of all assaults on people in Knox in 2017 to 2018 were family violence-related.

Family violence and homelessness

The ties between family violence and homelessness are clear. In fact, family violence is the single biggest cause of homelessness in this state.

There is help available if you are at risk of homelessness or need housing support.

If someone else is experiencing family violence

Safe steps provide information on how you can help and support them.

How we work against family violence

Council plays works to prevent family violence by delivering a range of prevention activities to keep our community safe. This includes:

  • collaborating with key organisations providing crisis intervention
  • funding projects with a family violence focus
  • training our Maternal and Child Health workers, Youth Services and Aged Care workers to provide assessment, support and referral.

Need help?


Contact us and we will get back to you.

Or call our Customer Service team on 9298 8000.

Other family violence support services



Sexual Assault Crisis Line

1800 806 292 (After Hours)

Safe Steps Family Violence Response Centre

24/7 crisis response

1800 015 188

Email if you cannot safely call the 24/7 phone line.

National Domestic Violence 24/7 Helpline

24-hour counselling support


1800 737 732

Centre Against Family Violence

Information in community languages

9413 6500 or 1800 755 988

Mon–Fri 10 am–4 pm

Boorndawan William Aboriginal Healing Service For Indigenous women and children

9212 0200

LGBTIQ+ communities

9865 6700

Gay and Lesbian Liaison Officer at Vic Police

9247 6944

Homeless Crisis Line (Opening Doors)

1800 825 955 (24-hour)

Child Protection

1300 360 391

(After hours 131278)

Men’s Helpline

1300 789 978 (24-hour)

Men’s Referral Service

Support for men who use violence against family members

1300 766 491

Centrelink Families Line

136 150

Ringwood Magistrates Court

Family Violence Intervention Orders

9871 4444

Eastern Community Legal Service

Box Hill, Boronia and Healesville

9285 4822

Our services


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