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Registration - Council kindergarten services

Registration in a Knox Council kindergarten is completed through the KEYS Online portal.  Families can also use it to pay fees, update contact details and see offers of kindergarten places.

To be eligible to enrol in three-year-old kindergarten, your child must be three years old by 30 April of the year they start kindergarten.

To be eligible to enrol in four-year-old kindergarten, your child must be four years old by 30 April of the year they start kindergarten.

You can register your child from 1 April the year prior to them starting kindergarten.

Registering your child for kindergarten in Knox

You can register your child using our KEYS Online portal. You will need to register for an account.

If your child turns three by 30 April 2022, you can register them now to attend three-year-old kindergarten next year.

If your child turns four by 30 April 2022, you can register them now to attend four-year-old kindergarten next year.

Set up your child's account in KEYS online

KEYS Online for children already enrolled

If your child is already enrolled, you should have received an email with your KEYS Online login details.

If this has not happened or you are unsure whether you have an account, email or call our Kindergarten Services on 9298 8000.

Keep your child’s details updated

It is important that you keep your child's details up-to-date at all times. This helps us to process your child's application effectively.

Please note any updates you make in KEYS Online may take up to 2 weeks to be reflected in the portal.


You will need to nominate your preferred kindergarten groups in KEYS Online.

The first round of kindergarten offers are based on your first preferences. Second and subsequent rounds of offers are based on the other preferences you have selected.

You can change your preferences at any time via KEYS Online.

Allocation of places

We allocate places using the Priority of Access criteria.

This is to ensure fair and transparent allocation of places for all eligible children where there are more families than places available.

There are 5 priority criteria:

Priority 1 - High priority children
  • Children at risk of abuse or neglect, including children in Out of Home Care
  • Aboriginal and/or Torres Strait Islander children
  • Asylum seeker and refugee children
  • Children eligible for the Kindergarten Fee Subsidy (Health Care Cards, Pension Cards)
  • Children with additional needs, defined as children who:
    • need additional assistance to take part
    • need a combination of services which are individually planned
    • have an identified disability or developmental delay.
Priority 2 - Local Kindergarten Community Areas OR Knox residents with prior attendance by older siblings

Living in a Local Kindergarten Community Area

A Local Kindergarten Community Area recognises:

  • families that live in Knox and may want to attend a local kindergarten. They may also have strong links to primary schools in the area.
  • that local transport and walkability are important factors for families.
  • that families make better social connections if they attend: 
    • groups for new parents
    • local community and supported playgroups within their Local Community Area.

Note: Families choosing a kindergarten in their Local Kindergarten Community Area as their first preference will receive higher priority. 

Priority areas

map of local kindergarten priority areas

Priority 3 - All other children who are Knox residents

Families who live in Knox, but DO NOT fit into either Priority 1 or 2.

Priority 4 - Non-Knox resident, who works or studies in Knox

Residents who do not live in Knox, but work or study in the area.

Priority 5 - Non-Knox resident who does not work or study in Knox

Residents who do not live in Knox, and do not work or study in the area.

See our Funded kindergarten registration and enrolment procedure

Kindergarten offers

Kindergarten offers will be made via KEYS Online. You will receive an email notifying you that an offer has been made. You will need to log in to KEYS Online to view the offer.

Accept or decline your offer via KEYS Online

Council runs a minimum of 3 rounds of offers beginning in August.

Accepting an offer

If you accept an offer, you will secure a place for your child in that group.

You will be contacted in October by your kindergarten about orientation, completing your enrolment and general information before your child starts kindergarten.

In December you will receive an invoice for the first instalment of the Kindergarten fees.

If you hold a current subsidy card or eligible visa and have not updated your details, email

Declining an offer

If you decline the kindergarten place you are offered your child will be waitlisted for the preferred kindergarten until the following round of offers (in approximately 4 weeks).

Offers will depend on vacancies at that time.

If your child does not receive an offer

Your child may not receive an offer for various reasons, such as:

  • all the groups you have selected have no vacancies at this stage
  • you have only selected one group which has no vacancies at this stage
  • we do not have your most up-to-date information, such as email
  • you may not have registered your child.

If you believe that you have registered with Knox Kindergarten Services, but have not received an offer, email

Deferring an offer

You cannot defer your child's offer, you must withdraw your registration and re-register for the year you wish your child to attend.


Waitlist for offers

We are unable to advise you of where your child is on the waiting list.

Your child's position on the waiting list may change:

  • depending on new registrations
  • whether other families accept places
  • whether they choose to decline and go back on the waiting list.

We have an extensive process to ensure all registrations meet the Priority of Access criteria.

Kindergarten Enrolment Policy

Our Funded Kindergarten Policy and Funded Kindergarten Registration and Enrolment Procedure set out how we manage kindergarten enrolment. They are designed to ensure that the process is accessible and places are allocated fairly.

Inclusion of children with disability

Preschool Field Officers work with educators and families to support the inclusion of children with additional needs in our four-year-old kindergarten programs.

This service is funded by Knox City Council and the Department of Education and Training.

About preschool field officers

Knox City Council preschool field officers are experienced kindergarten teachers with additional specialist qualifications.

The role includes:

  • supporting the early childhood educators in the development and delivery of inclusive programs
  • supporting partnerships between educators and their families
  • carrying out play-based observations of referred children in kindergarten
  • linking families into the range of available supports.

Preschool field officers do not work one to one with individual children.

No Jab No Play

All children enrolling in our early childhood education and care services must be up to date with their immunisation or have an approved exemption.

'No Jab No Play' is the Victorian Government legislation requiring all children to be fully immunised before enrolling in any childcare and/or kindergarten in Victoria.

Need help?

Email and we will come back to you.

Or call our Kindergarten Services on 9298 8000.

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